FAQ
No, not at all, in fact, most of our residential customers are not home. By supplying our customers with personalized complimentary bags and the convenience of monthly billing our customers now enjoy the benefit of free pickup and delivery service without being physically present at home.
Absolutely we use cutting edge technology, not only can you access your wardrobe but also see real time information about your garments cleaning status and chat with our dedicated team members via text message instantly.
No, not at all, in fact, most of our residential customers are not home. By supplying our customers with personalized complimentary bags and the convenience of monthly billing our customers now enjoy the benefit of free pickup and delivery service without being physically present at home.
Below are the variety of options for pickup and delivery depending on your cleaning needs.
- Once a week pick up and drop off
- Twice a week pick up and drop off
- On-demand service in which we come to you on request
Our drivers are on the route from 8 AM to 3 PM. We request our customers to keep their bags ready by 8 am and we will have your clothes delivered by 6 pm the next scheduled delivery day. At Oaks Fine Cleaners, you get a text message reminder the day before your scheduled pickup and delivery day.
We will set you up with a 30-day billing cycle with your credit card on file, which will be charged at the beginning of the month. There will be a detailed itemized receipt attached to each order that is delivered to you. We can send you an invoice if you provide us with your email address.
Once your credit card information is entered into our system it gets encrypted and cannot be accessed by anyone.
You can simply use any type of plastic bag. Just leave it out in your designated area with your name and phone number and we will handle the rest.
You can simply have a detailed note or written instructions with your order.
On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive causing rapid wear of fibers.
Usually not. The dry-cleaning process is carefully controlled by professional cleaners.
When determining if a garment can be safely wet cleaned, our professionally trained expert will look at the fiber content, fabric construction, colorfastness, trims, and other components such as interfacings and linings.
Not necessarily. The Care Label Rule states that only one suitable method of care must be on the label. We strictly follow the care instructions, unless otherwise requested.
Yes, we are. The hydrocarbon solvent that we use is safe on the garments, the human body, and the environment. In addition to our hydrocarbon solvent, which is not labeled as a probable carcinogen by the EPA, we have numerous active recycling programs in place to minimize waste. We also continually identify and implement programs and equipment designed to reduce utility usage.
Most of our customers prefer to have their items picked up and delivered and at Oaks Fine Cleaner we provide options to accommodate every need.
FREE PICKUP AND DELIVERY FROM YOUR HOME
WHAT OUR CUSTOMERS SAY
Belle
23:22 16 Feb 26
🚨BEWARE!🚨
Apologies in advance for the length.
This is a sad review because Oaks is actually a good dry cleaners in terms of cleaning. They just lack honesty, integrity, morals, ethics and transparency on the business/customer side. They smile and act as nice as can be right up until you have a problem. Then they don’t care about you, your decades-long loyalty and patronage, and most importantly, your fine clothes and bedding.💔 By the way, I encourage you to check out Oaks SCATHING Yelp reviews. They’ve got a three star rating!😳 Other reviews describe similar situations to mine. Also, lots of serious money, rip-off, scam stories. You should take a look.👀 Wish I had sooner
Oaks lost an expensive new set of bedding. The entire dry cleaning bag just disappeared. This isn’t the first time Oaks lost something. They lost a nice blouse a while back but because it was a few years old and I didn’t have a receipt, I didn’t make a big deal of it. I called Sal (route manager) and Danny (GM) but they couldn’t find it and actually blamed my high-rise condo for losing it. About 4-6 months later, they found it and sneakily slipped it into my dry cleaning delivery without saying a word. Guess my building didn’t lose it after all, huh?🙄🤥 Big red flag that sadly, I ignored.🚩
I’ve been in communication with Danny for over 2 months on this bedding fiasco. He kept saying he’s “looking into it.” For two months?? What an absolute joke.
I last spoke with the owner, Rahim a few weeks ago. He promised to call in a few days. Never heard back.🤥 Their lack of answer IS the answer. It doesn’t take 10+ weeks for a yes. They will not file a claim, reimburse me or make it right. My problem, not theirs.
My building has never lost a single package or dry cleaning delivery and I’ve been here for decades. Oaks consistently plays the blame-game. It’s always someone else’s fault. It’s a slimy yet convenient way to avoid taking financial responsibility and personal accountability. They accept zero liability juxtaposed to competing cleaners like Twin Oaks, who quickly reimburses when they damage or lose items. I’ve never seen this from a dry cleaner besides a Seinfeld episode. It’s absurdly hilarious on TV. In real life, not so much. I just filed a claim with the Better Business Bureau. Hopefully I’ll get resolution there.
I told Danny and Rahim if this resolution did not go in my favor, I couldn’t possibly return to Oaks. Danny absolutely assured me it would!🤥 Knowing I have no recourse when my things go missing, it’s a wrap. Obviously, there is zero trust and credibility now. Rahim forever destroyed that. Danny and Rahim have both lied so many times. Back to Twin Oaks. I never should have left.
🚨PLEASE BEWARE!!!🚨
Apologies in advance for the length.
This is a sad review because Oaks is actually a good dry cleaners in terms of cleaning. They just lack honesty, integrity, morals, ethics and transparency on the business/customer side. They smile and act as nice as can be right up until you have a problem. Then they don’t care about you, your decades-long loyalty and patronage, and most importantly, your fine clothes and bedding.💔 By the way, I encourage you to check out Oaks SCATHING Yelp reviews. They’ve got a three star rating!😳 Other reviews describe similar situations to mine. Also, lots of serious money, rip-off, scam stories. You should take a look.👀 Wish I had sooner
Oaks lost an expensive new set of bedding. The entire dry cleaning bag just disappeared. This isn’t the first time Oaks lost something. They lost a nice blouse a while back but because it was a few years old and I didn’t have a receipt, I didn’t make a big deal of it. I called Sal (route manager) and Danny (GM) but they couldn’t find it and actually blamed my high-rise condo for losing it. About 4-6 months later, they found it and sneakily slipped it into my dry cleaning delivery without saying a word. Guess my building didn’t lose it after all, huh?🙄🤥 Big red flag that sadly, I ignored.🚩
I’ve been in communication with Danny for over 2 months on this bedding fiasco. He kept saying he’s “looking into it.” For two months?? What an absolute joke.
I last spoke with the owner, Rahim a few weeks ago. He promised to call in a few days. Never heard back.🤥 Their lack of answer IS the answer. It doesn’t take 10+ weeks for a yes. They will not file a claim, reimburse me or make it right. My problem, not theirs.
My building has never lost a single package or dry cleaning delivery and I’ve been here for decades. Oaks consistently plays the blame-game. It’s always someone else’s fault. It’s a slimy yet convenient way to avoid taking financial responsibility and personal accountability. They accept zero liability juxtaposed to competing cleaners like Twin Oaks, who quickly reimburses when they damage or lose items. I’ve never seen this from a dry cleaner besides a Seinfeld episode. It’s absurdly hilarious on TV. In real life, not so much. I just filed a claim with the Better Business Bureau. Hopefully I’ll get resolution there.
I told Danny and Rahim if this resolution did not go in my favor, I couldn’t possibly return to Oaks. Danny absolutely assured me it would!🤥 Knowing I have no recourse when my things go missing, it’s a wrap. Obviously, there is zero trust and credibility now. Rahim forever destroyed that. Danny and Rahim have both lied so many times. Back to Twin Oaks. I never should have left.
🚨PLEASE BEWARE!!!🚨
Terri Carter
21:10 19 Jan 26
I just used Oaks fine cleaners for the first time to have some expensive fabrics and pillows cleaned and they did outstanding job. Their attention to detail and quality surpassed my expectations.
Xiao Yan Zhang
22:19 25 Sep 25
They did the fabulous job for my LV T shirt! It got brown stain on it. And they dry cleaned it well! It looks like brand new shirt now! Definitely recommend to who have designer brand clothes! Bring your clothes to them. You will get brand new shirt back! It does take alittle bit long time. But it’s worth to wait. No complaints about the price, because they really do the great job !
Jennifer Johnson
17:20 09 Sep 25
Oaks Fine Cleaners are the only people I trust with my clothing. After trying several other dry cleaners who ruined several of my very expensive pieces, I finally found Oaks and won’t go anywhere else. Their dry cleaning is done on site, so you never have to worry about third-party companies mishandling your clothes. On top of that, their free pick-up and delivery service makes things so convenient, and Sal, the delivery guy, is fantastic—always on time, professional, and communicative. Truly top-notch service!
Ian Suhr
15:57 05 Sep 25
Oaks Fine Cleaners did an outstanding job with my rug. The team was extremely detailed, and the results exceeded my expectations. Their professionalism and quality of service truly set them apart. Highly recommend this location.
K D
12:29 19 Jul 25
I LOVE Oaks Fine Cleaners. The entire staff is so warm and friendly. I feel like they are all happy to see me when I walk in the door. They are so considerate and intentional with my items. They will call me and inform me if a hem is loose or a button is missing. They feel like family and I love it.
Vanessa Gerard
22:57 16 Jul 25
Best cleaners in Houston! They do a wonderful job and the delivery service is extremely reliable. We have been using them for a long time and they have never lost or damaged a garment. Highly recommend!
Natasia Kennedy
21:23 09 Jul 25
Oaks Cleaners has been amazing! The quality of the cleaning and ironing is top-tier — my clothes always come back looking perfect. A special shoutout to my delivery driver, Xinh, who is always so pleasant, patient, and professional. Even on my busiest days, he shows up with a smile and never rushes me. His customer service truly goes above and beyond. Highly recommend!
Poyan Dalvandi
18:20 02 May 25
Great management and service! Accommodated for quick turn around on a lot of clothes. Danny H really was an huge help. Also not sure what starch and other cleaners they use but they get all stains out and no other cleaners makes my shirts as clean/fresh/ironed as them. Lived in Houston my whole life and used plenty of cleaners in my day but this one is the best! Highly recommend
Jon
15:08 28 Apr 25
This is a very professional and customer oriented business, they take great care of your quality clothes. They may not be the cheapest but you get what you pay for in terms of level of service. We have had expensive dresses and shirts taken care of here.
Prompt communication, and any time we have had issues they have been dealt with rapidly and satisfactorily. The manager Danny was fantastic and deserves special mention.
Overall A+ establishment
Prompt communication, and any time we have had issues they have been dealt with rapidly and satisfactorily. The manager Danny was fantastic and deserves special mention.
Overall A+ establishment
Denia Henry
02:54 13 Apr 25
I want to give credit when it’s due. There was an extreme misunderstanding on pricing. Ladies never send your man he won’t get the correct information nor tell you what he took. But back to the matter at hand. Being a first time customer, didn’t understand what went on. I had the pleasure to speak with the GM Danny. When I say he was phenomenal I mean it, this is a true unbiased review. He let me speak, 15 mins actually. Not once did he deny me, over talk me, belittle me or made me feel like I did not matter. His exact words were “What solution would you like to make this right” He left it up to me. Honestly they’re worth every penny, my clothes look and feel new. I have never experienced anything like this before. I will be a repeat customer. Thank you!
Amira Naser
18:51 07 Mar 25
I needed 5 panels of heavily stained mohair custom window treatments cleaned due to water damage - the only cleaners in town that were able to clean and restore perfectly were Oaks Cleansers. On top of a perfect service the staff and customer relations were so professional and friendly. At times it felt -concierge service at its finest. I was a patron Coronet Cleaners but after the experience I had with Oak Cleaners there is no other dry cleaning service in Houston that is a close second.
A big thank you to Rahim + Danny.
A big thank you to Rahim + Danny.
mona javadian
16:13 05 Mar 25
I’ve been using Oaks Cleaner for my dry cleaning, and I couldn’t be happier with their service! Sin and the team are incredibly professional and always go above and beyond to ensure my clothes come back looking flawless. The quality of their cleaning is top-notch, and they handle delicate fabrics with care. Plus their customer service is outstanding and friendly and always accommodating.
Lourdes Lopez
23:20 25 Feb 25
taisen
18:52 25 Feb 25
Such friendly staff! Always on time with cleaning and they’re informative with the products used to make your clothes fresh again ! I always bring my expensive pieces and trust they’ll handle with care.
Lynn Baird
18:41 19 Feb 25
Luis
16:44 14 Feb 25
This place is excellent. Had them do the covers and cushions for all the outdoor furniture and they look like new! Been taking things here for 9 months now and the service is always excellent. Danny and Jose are awesome and are always willing to accommodate to our needs. The staff is always very welcoming even when they are slammed. Gotta appreciate the hustle🙏🏽 Thank y’all very much for everything you do.
Yvette Stephens
18:10 21 Dec 24
As a new customer, customer service is above and beyond. Needed a velvet dress altered and the process was quick and easy. Cleaning service was pristine. Will definitely become a regular
Hiram Davis
15:39 19 Dec 24
There are very few places you walk into and instantly feel happy. Buc-ees is one of them. This Oaks Fine Cleaners is another. Their equipment is state of the art and the staff super friendly and knowledgeable. They take wonderful care of the finest fabrics and your favorite shirts will be treated with utmost care. I love going there to drop off and pick up, although they offer home delivery. Check them out, you will not be disappointed!
Anthony Kay
21:32 20 Nov 24
Best Cleaners Ever!!!
myuyttr M
18:33 19 Nov 24
Careful with their drivers they love to tailgate and flip people off just because you’re driving on the speed limit
Adisun Buckley
19:27 13 Nov 24
Best dry cleaners in Houston
Nathan Raska
14:56 24 Oct 24
Why would you get your dry cleaning done anywhere else?
Customer service is beyond great. Staff is friendly and informed. Entire process went smoothly with little to no effort on my end. Can’t recommend highly enough.
Customer service is beyond great. Staff is friendly and informed. Entire process went smoothly with little to no effort on my end. Can’t recommend highly enough.
Estefania Teixeira
19:49 11 Oct 24
I would highly recommend Oaks Fine Cleaners. Staff members are always very friendly, helpful, and professional. You can trust that your clothes are in good hands here!
Sriram Ramanathan
03:14 05 Oct 24
ED WARNER II
11:37 04 Oct 24
Xochitl Lara Del Rosal
12:55 02 Oct 24
I couldn’t be more impressed with Oaks Cleaners! The moment you step into the beautiful new establishment, you’re greeted by the friendliest staff who truly make you feel welcome. It’s clear they care about their customers, creating such a pleasant and inviting experience.
Their state-of-the-art technology is top-notch—my clothes always come back looking immaculate and perfectly pressed. I also love that they’re efficient and eco-friendly in their processes.
The owner is incredibly kind and takes the time to ensure everything is up to the highest standards. It’s rare to find such a wonderful combination of a stunning space, top-tier service, and genuine hospitality. Highly recommend!
Their state-of-the-art technology is top-notch—my clothes always come back looking immaculate and perfectly pressed. I also love that they’re efficient and eco-friendly in their processes.
The owner is incredibly kind and takes the time to ensure everything is up to the highest standards. It’s rare to find such a wonderful combination of a stunning space, top-tier service, and genuine hospitality. Highly recommend!
Humza Rehman
01:48 20 Sep 24
Nermine Badr
20:20 16 Sep 24
They ironed my pleated pants, they offered me a compensation.
Carlos Casarez
18:49 13 Sep 24
Kara Donovan
17:14 10 Sep 24
If you are looking for alterations, look no further. Fine oaks cleaners have the best customer service and quality of work. I took a piece in for a zipper repair, and it was completed within 24 hrs, and the work was fantastic. Virginia helped me at my visit and was extremely polite and accommodating.
Michelle Aguirre
19:35 05 Sep 24
Great experience with Oaks Cleaners. My friend and I took her wedding dress to get steamed. Everyone on the staff and Jose were helpful. The new location looks nice and clean. Fast service and wonderful staff.
Trish Gonzales
15:59 03 Sep 24
Jose was extremely helpful and kind. He assured me that he could help with cleaning my daughter’s cheer uniform. It turned pink in the wash and they were able to make it look brand new! It was amazing!
Will Richardson
22:13 27 Aug 24
I’ve been doing business with Oaks since I began waiting tables about 2 months ago and they haven’t disappointed me. They have gotten every stain out of my white shirts and aprons with ease compared to other cleaning places like A1 who have failed me in the past. The only downside is paying for high quality service that Oaks brings to the table. 5 stars.
Esther Melgar
17:20 24 Aug 24
My experience at oaks cleaners was a 10/10. The new location is nice and clean. It’s always easy for me to be in and out in no time. They also have great customer service, Jose has helped me out with a lot of my clothing repairs and more. Definitely recommend to anyone looking for a new dry cleaning service and repair needs!!!
Laine Williams
18:57 15 Jul 24
I had a tragic incident with red sauce on my lavender drapes. I called Clean as a Whistle for assistance and they recommended Oaks Fine Cleaners instead. I did not think the drapes were salvageable but I picked them up today and they are good as new! I’m so pleased with how they turned out and would 100% use Oaks Fine Cleaners again for drapes or just for regular dry cleaning!
I also think it’s worth noting the parking is easy at their store front and the interior of the cleaners is very well done and clean on the inside — something I appreciate!
I also think it’s worth noting the parking is easy at their store front and the interior of the cleaners is very well done and clean on the inside — something I appreciate!
I’ve used them for years. They are so nice know my name and get my
laundry ready as soon as they see me ! Always do a great job!
Just a note to tell you how much I appreciate the professional manner with which you operate your cleaning establishment. The work is always spot on. Your salespeople are always friendly and of course your location is AAA.
Have a great day.
Oaks Cleaners is the BEST!! We go twice a week and everyone is so very
friendly and courteous and their work is outstanding! I highly recommend
Oaks Cleaners to all of our clients and they are all just as happy as we are.
I’ve taken some very stubborn stains and I am always happy when I pick up
the garment and it looks good as new. Thanks for the great job!
Have a great day.
I have been dealing with oaks cleaners for the last 6 years and in those 6
years they have yet to let me down. They are consistent and reliable and
always on time. The staff are professional and competent and, they always greet you with a smile. I would recommend them to anyone, from business people that are constantly traveling, to the stay home business owners and mothers.
They clean and repair my expensive couture clothing with a passionate professionalism which is refreshing in this day and age. I cannot recommend them highly enough.
I’ve been going to this Oaks Cleaners location for over 5 years and the
garments that I receive back are always pretty much perfectly cleaned and
pressed just the way I want them! I recently got married and moved farther
away and tried my husband’s cleaners and I didn’t realize how good I had it
with Oaks Cleaners before. I’ve given the cleaners near my home a few
more chances but it was really a waste of time, so now I drive 15 minutes
just to have my clothes dry cleaned here because they are consistent and I
know I will get what I want. Rosha, who is usually there is always a sweet
and lovely lady. She gives excellent service and I even have her cell phone
number because sometimes I’m running late and she stays a few minutes behind so I can come by.
The owners treat every customer like royalty. I use their services several times a week and have never been disappointed with the quality of their service ( and I’m VERY picky! )
Best cleaners in Houston!! Everyone here is so nice and they do the best work! I have been going here for a long time and I could not say anything bad. I would highly recommend them!!! The best!
This business deserves a 5 star rating. Oaks is a family owned business. The owner and his family give exceptional personal service. During the pandemic I do not have as much dry cleaning so I give myself a treat and have Oaks launder my sheets. It is fabulous. They have gotten stains out of some of favorite clothes that I thought were there forever! I like that they are environmentally sensitive.
We have been clients of Oaks Cleaners for years now. They offer a superb service; always very attentive, quality cleaning and no damage to the clothes. We use their delivery service, which is very convenient in these COVID times; Carlos is always on time and makes an effort to meet our schedule. Totally recommended
I highly recommend Oaks Cleaners. In every capacity they approach perfection–dry cleaning, laundry, spot removal, repairs, pick-up and returns. But they do more than what would be hoped for; they are good citizens in the neighborhood. A large branch fell from my neighbor’s tree onto my driveway. The route man saw me struggling to drag it down the driveway and stopped. He pulled it to the curb for me. I texted the office to commend him and the manager texted back, “We are all in this together.” Oaks Cleaners is part of the neighborhood and offers the best service.
They are the best dry cleaner we have ever used. They are so nice and friendly and always ready to please! We recommend them totally!!
I have dealt with them for about a decade as a concierge in various buildings and they are professional and in my experience they deliver promptly and do a magnificent job. They fix any issue one may have and do follow ups. I would recommend them.
As a first responder for COVID coming from Florida, I was truly amazed by the service and they did not charge me. I was very impressed with the hospitality shown by them. Very nice owners .. good people!
Fabulous job. They provide a high quality service.
