FAQ
No, not at all, in fact, most of our residential customers are not home. By supplying our customers with personalized complimentary bags and the convenience of monthly billing our customers now enjoy the benefit of free pickup and delivery service without being physically present at home.
Absolutely we use cutting edge technology, not only can you access your wardrobe but also see real time information about your garments cleaning status and chat with our dedicated team members via text message instantly.
No, not at all, in fact, most of our residential customers are not home. By supplying our customers with personalized complimentary bags and the convenience of monthly billing our customers now enjoy the benefit of free pickup and delivery service without being physically present at home.
Below are the variety of options for pickup and delivery depending on your cleaning needs.
- Once a week pick up and drop off
- Twice a week pick up and drop off
- On-demand service in which we come to you on request
Our drivers are on the route from 8 AM to 3 PM. We request our customers to keep their bags ready by 8 am and we will have your clothes delivered by 6 pm the next scheduled delivery day. At Oaks Fine Cleaners, you get a text message reminder the day before your scheduled pickup and delivery day.
We will set you up with a 30-day billing cycle with your credit card on file, which will be charged at the beginning of the month. There will be a detailed itemized receipt attached to each order that is delivered to you. We can send you an invoice if you provide us with your email address.
Once your credit card information is entered into our system it gets encrypted and cannot be accessed by anyone.
You can simply use any type of plastic bag. Just leave it out in your designated area with your name and phone number and we will handle the rest.
You can simply have a detailed note or written instructions with your order.
On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive causing rapid wear of fibers.
Usually not. The dry-cleaning process is carefully controlled by professional cleaners.
When determining if a garment can be safely wet cleaned, our professionally trained expert will look at the fiber content, fabric construction, colorfastness, trims, and other components such as interfacings and linings.
Not necessarily. The Care Label Rule states that only one suitable method of care must be on the label. We strictly follow the care instructions, unless otherwise requested.
Yes, we are. The hydrocarbon solvent that we use is safe on the garments, the human body, and the environment. In addition to our hydrocarbon solvent, which is not labeled as a probable carcinogen by the EPA, we have numerous active recycling programs in place to minimize waste. We also continually identify and implement programs and equipment designed to reduce utility usage.
Most of our customers prefer to have their items picked up and delivered and at Oaks Fine Cleaner we provide options to accommodate every need.
FREE PICKUP AND DELIVERY FROM YOUR HOME
WHAT OUR CUSTOMERS SAY
Careful with their drivers they love to tailgate and flip people off just because you’re driving on the speed limit
Why would you get your dry cleaning done anywhere else?Customer service is beyond great. Staff is friendly and informed. Entire process went smoothly with little to no effort on my end. Can’t recommend highly enough.
I would highly recommend Oaks Fine Cleaners. Staff members are always very friendly, helpful, and professional. You can trust that your clothes are in good hands here!
I couldn’t be more impressed with Oaks Cleaners! The moment you step into the beautiful new establishment, you’re greeted by the friendliest staff who truly make you feel welcome. It’s clear they care about their customers, creating such a pleasant and inviting experience.Their state-of-the-art technology is top-notch—my clothes always come back looking immaculate and perfectly pressed. I also love that they’re efficient and eco-friendly in their processes.The owner is incredibly kind and takes the time to ensure everything is up to the highest standards. It’s rare to find such a wonderful combination of a stunning space, top-tier service, and genuine hospitality. Highly recommend!
If you are looking for alterations, look no further. Fine oaks cleaners have the best customer service and quality of work. I took a piece in for a zipper repair, and it was completed within 24 hrs, and the work was fantastic. Virginia helped me at my visit and was extremely polite and accommodating.
Great experience with Oaks Cleaners. My friend and I took her wedding dress to get steamed. Everyone on the staff and Jose were helpful. The new location looks nice and clean. Fast service and wonderful staff.
Jose was extremely helpful and kind. He assured me that he could help with cleaning my daughter’s cheer uniform. It turned pink in the wash and they were able to make it look brand new! It was amazing!
I’ve been doing business with Oaks since I began waiting tables about 2 months ago and they haven’t disappointed me. They have gotten every stain out of my white shirts and aprons with ease compared to other cleaning places like A1 who have failed me in the past. The only downside is paying for high quality service that Oaks brings to the table. 5 stars.
My experience at oaks cleaners was a 10/10. The new location is nice and clean. It’s always easy for me to be in and out in no time. They also have great customer service, Jose has helped me out with a lot of my clothing repairs and more. Definitely recommend to anyone looking for a new dry cleaning service and repair needs!!!
I had a tragic incident with red sauce on my lavender drapes. I called Clean as a Whistle for assistance and they recommended Oaks Fine Cleaners instead. I did not think the drapes were salvageable but I picked them up today and they are good as new! I’m so pleased with how they turned out and would 100% use Oaks Fine Cleaners again for drapes or just for regular dry cleaning!I also think it’s worth noting the parking is easy at their store front and the interior of the cleaners is very well done and clean on the inside — something I appreciate!
I’ve used them for years. They are so nice know my name and get my
laundry ready as soon as they see me ! Always do a great job!
Just a note to tell you how much I appreciate the professional manner with which you operate your cleaning establishment. The work is always spot on. Your salespeople are always friendly and of course your location is AAA.
Have a great day.
Oaks Cleaners is the BEST!! We go twice a week and everyone is so very
friendly and courteous and their work is outstanding! I highly recommend
Oaks Cleaners to all of our clients and they are all just as happy as we are.
I’ve taken some very stubborn stains and I am always happy when I pick up
the garment and it looks good as new. Thanks for the great job!
Have a great day.
I have been dealing with oaks cleaners for the last 6 years and in those 6
years they have yet to let me down. They are consistent and reliable and
always on time. The staff are professional and competent and, they always greet you with a smile. I would recommend them to anyone, from business people that are constantly traveling, to the stay home business owners and mothers.
They clean and repair my expensive couture clothing with a passionate professionalism which is refreshing in this day and age. I cannot recommend them highly enough.
I’ve been going to this Oaks Cleaners location for over 5 years and the
garments that I receive back are always pretty much perfectly cleaned and
pressed just the way I want them! I recently got married and moved farther
away and tried my husband’s cleaners and I didn’t realize how good I had it
with Oaks Cleaners before. I’ve given the cleaners near my home a few
more chances but it was really a waste of time, so now I drive 15 minutes
just to have my clothes dry cleaned here because they are consistent and I
know I will get what I want. Rosha, who is usually there is always a sweet
and lovely lady. She gives excellent service and I even have her cell phone
number because sometimes I’m running late and she stays a few minutes behind so I can come by.
The owners treat every customer like royalty. I use their services several times a week and have never been disappointed with the quality of their service ( and I’m VERY picky! )
Best cleaners in Houston!! Everyone here is so nice and they do the best work! I have been going here for a long time and I could not say anything bad. I would highly recommend them!!! The best!
This business deserves a 5 star rating. Oaks is a family owned business. The owner and his family give exceptional personal service. During the pandemic I do not have as much dry cleaning so I give myself a treat and have Oaks launder my sheets. It is fabulous. They have gotten stains out of some of favorite clothes that I thought were there forever! I like that they are environmentally sensitive.
We have been clients of Oaks Cleaners for years now. They offer a superb service; always very attentive, quality cleaning and no damage to the clothes. We use their delivery service, which is very convenient in these COVID times; Carlos is always on time and makes an effort to meet our schedule. Totally recommended
I highly recommend Oaks Cleaners. In every capacity they approach perfection–dry cleaning, laundry, spot removal, repairs, pick-up and returns. But they do more than what would be hoped for; they are good citizens in the neighborhood. A large branch fell from my neighbor’s tree onto my driveway. The route man saw me struggling to drag it down the driveway and stopped. He pulled it to the curb for me. I texted the office to commend him and the manager texted back, “We are all in this together.” Oaks Cleaners is part of the neighborhood and offers the best service.
They are the best dry cleaner we have ever used. They are so nice and friendly and always ready to please! We recommend them totally!!
I have dealt with them for about a decade as a concierge in various buildings and they are professional and in my experience they deliver promptly and do a magnificent job. They fix any issue one may have and do follow ups. I would recommend them.
As a first responder for COVID coming from Florida, I was truly amazed by the service and they did not charge me. I was very impressed with the hospitality shown by them. Very nice owners .. good people!
Fabulous job. They provide a high quality service.
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