Oaks Fine Cleaners Privacy Policy & SMS Terms

Effective Date: 08/01/2025

General Privacy Policy

At Oaks Fine Cleaners (“we,” “us,” or “our”), we respect and protect the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us in-store or online.

1. Information We Collect

We may collect the following personal information when you engage with us:

Name, email address, phone number, and physical address
Order details and service preferences for garment cleaning and delivery
Payment information when processing transactions
Technical information, such as IP address and browser type when using our website

2. How We Use Your Information

We use your information to:

Process and fulfill your cleaning orders and deliveries
Provide customer support and communicate about your account
Notify you about order status, service updates, or promotions (if you have opted in)
Improve our website, services, and customer experience

3. Information Sharing

We do not sell your personal information. We only share your data in limited circumstances:

With SMRT Systems, our trusted third-party service provider that manages order processing, account management, and service notifications
With essential service providers, such as payment processors or delivery partners, under strict confidentiality agreements
When required by law or legal process

We do not share SMS opt-ins or SMS consent with any third parties or affiliates.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

5. Your Privacy Choices

You have the right to:

Request access, updates, or deletion of your personal information
Opt out of marketing emails using the “unsubscribe” link in any email
Opt out of SMS notifications by replying STOP to any message (see SMS Privacy Policy below for full details)

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Oaks Fine Cleaners

713-529-4545

Address: 3275 W Alabama St, Houston, TX 77098

Website: https://oaksfinecleaners.com/

SMS Privacy Policy

At Oaks Fine Cleaners (“we,” “us,” or “our”), we are committed to safeguarding your privacy and maintaining the confidentiality of your information related to our SMS communications. This policy outlines how we collect, use, and share personal information, specifically when you interact with us via text messages. By opting into our SMS services, you agree to the collection and use of information in accordance with this policy.

What personal information is collected:

When you interact with us via SMS, we collect personal and service-related information, which may include your name, phone number, delivery address, and garment order or service details.

How We Use and Share Your Information

Use of Information

We use the information collected via SMS for the following purposes:

To notify you about the status of your deliveries.
To inform you about any damage or issues concerning your garments, with attached photos if applicable.
To coordinate your preferences for how to handle damaged items.
To provide, maintain, and improve our SMS communication experience.

Sharing Information

We are committed to safeguarding your personal information received through SMS. Your personal information is never shared without your consent, except as required by law or for essential service delivery related to your cleaning order. We do not share your personal information or SMS opt-ins with third parties or affiliate companies for marketing purposes.

SMS Terms of Service

By opting into SMS from Oaks Fine Cleaners via our service form, direct request, or any other method, you agree to receive text messages related to your cleaning orders and garment delivery updates. These messages may include status updates, notifications about garment condition, and requests for your preferred next steps.

Message frequency may vary. Message and data rates may apply. Text HELP for assistance. Reply STOP to any message to opt out.

A. Opt-In Disclosure

By opting into SMS, you acknowledge and agree to the following:

You consent to receive SMS messages from Oaks Fine Cleaners as described above.
Message & data rates may apply.
Message frequency may vary.
You can opt out of SMS communications by replying STOP.
You can get help by replying HELP. Alternatively, you can visit our website at https://oaksfinecleaners.com/.

B. Help and Opt-Out Messages

HELP Message:

If you text HELP, you will receive the following message:

“Thank you for contacting Oaks Fine Cleaners. You can find help online at https://oaksfinecleaners.com/.”

STOP Message:

If you text STOP, you will receive the following confirmation message:

“You will no longer receive messages from Oaks Fine Cleaners. To opt back in at any time, reply START.”